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Frequently asked questions
To find the best service, check out the checklist on 'What's Included' page for more information.
We offer a few different services and frequency options to get your home sparkling. To help with your specific needs, choose from Standard, Deep and Move In/Out. Each has a set of basic tasks the cleaner will cover. If you have anything extra in mind, we offer add-on services for an additional fee.
Please allow a 2 hour window for your Clean Team to arrive. We provide you with a 2 hour arrival window to accommodate the unpredictability that sometimes comes with bookings such as a previous booking taking longer than expected.
If your cleaner is running late, which does not happen often, we will notify you on their behalf. It’s our policy to put a smile on your face and that means keeping you in the loop and aware at all times.
Yes. A thorough background check is run on every cleaner when they partner with us.
Your are deciding to trust us your most precious possessions – your home, safety and peace of mind. We do not take that responsibility lightly.
We perform a rigorous vetting process for our cleaning partners to verify that they are free of criminal history, professional license, education discrepancies, poor credit history, damaged driving record, false employment history, references and a failed drug test.
If any of these red flags appear – we will not take them on as a cleaning partner.
Feel free! Much like other service-based jobs, tipping is appreciated but not a requirement. Everyone wants to be rewarded for a job well done and cleaners are no different.
A good rule of thumb is between 15-20% of the total cleaning service rate. Feel like you received an exceptional job or have asked them to complete an especially dirty project? A tip is a great way to show cleaners that you appreciate their cleaning services and them as a cleaner.
Don't forget the survey!
We want to hear all about your wonderful experience.
We ask that you hire our team solely through this website.
Since our Clean Team pro-cleaners are commission-based, we ask that you not pay them in addition to the initial booking payment. Under the table payments could lead to you being removed from our customer list and them in financial breach of their partnership contract with Legacy Housekeeping.
If the state of your home requires additional services based condition or if you would like to request upgraded cleanings while a cleaner is at your home, please reach out and we will adjust the payment to your card on file.
Frequently asked questions
To find the best service, check out the checklist on 'What's Included' page for more information.
We offer a few different services and frequency options to get your home sparkling. To help with your specific needs, choose from Standard, Deep and Move In/Out. Each has a set of basic tasks the cleaner will cover. If you have anything extra in mind, we offer add-on services for an additional fee.
Please allow a 2 hour window for your Clean Team to arrive. We provide you with a 2 hour arrival window to accommodate the unpredictability that sometimes comes with bookings such as a previous booking taking longer than expected.
If your cleaner is running late, which does not happen often, we will notify you on their behalf. It’s our policy to put a smile on your face and that means keeping you in the loop and aware at all times.
Yes. A thorough background check is run on every cleaner when they partner with us.
Your are deciding to trust us your most precious possessions – your home, safety and peace of mind. We do not take that responsibility lightly.
We perform a rigorous vetting process for our cleaning partners to verify that they are free of criminal history, professional license, education discrepancies, poor credit history, damaged driving record, false employment history, references and a failed drug test.
If any of these red flags appear – we will not take them on as a cleaning partner.
Feel free! Much like other service-based jobs, tipping is appreciated but not a requirement. Everyone wants to be rewarded for a job well done and cleaners are no different.
A good rule of thumb is between 15-20% of the total cleaning service rate. Feel like you received an exceptional job or have asked them to complete an especially dirty project? A tip is a great way to show cleaners that you appreciate their cleaning services and them as a cleaner.
Don't forget the survey!
We want to hear all about your wonderful experience.
We ask that you hire our team solely through this website.
Since our Clean Team pro-cleaners are commission-based, we ask that you not pay them in addition to the initial booking payment. Under the table payments could lead to you being removed from our customer list and them in financial breach of their partnership contract with Legacy Housekeeping.
If the state of your home requires additional services based condition or if you would like to request upgraded cleanings while a cleaner is at your home, please reach out and we will adjust the payment to your card on file.
Frequently asked questions
To find the best service, check out the checklist on 'What's Included' page for more information.
We offer a few different services and frequency options to get your home sparkling. To help with your specific needs, choose from Standard, Deep and Move In/Out. Each has a set of basic tasks the cleaner will cover. If you have anything extra in mind, we offer add-on services for an additional fee.
Please allow a 2 hour window for your Clean Team to arrive. We provide you with a 2 hour arrival window to accommodate the unpredictability that sometimes comes with bookings such as a previous booking taking longer than expected.
If your cleaner is running late, which does not happen often, we will notify you on their behalf. It’s our policy to put a smile on your face and that means keeping you in the loop and aware at all times.
Yes. A thorough background check is run on every cleaner when they partner with us.
Your are deciding to trust us your most precious possessions – your home, safety and peace of mind. We do not take that responsibility lightly.
We perform a rigorous vetting process for our cleaning partners to verify that they are free of criminal history, professional license, education discrepancies, poor credit history, damaged driving record, false employment history, references and a failed drug test.
If any of these red flags appear – we will not take them on as a cleaning partner.
Feel free! Much like other service-based jobs, tipping is appreciated but not a requirement. Everyone wants to be rewarded for a job well done and cleaners are no different.
A good rule of thumb is between 15-20% of the total cleaning service rate. Feel like you received an exceptional job or have asked them to complete an especially dirty project? A tip is a great way to show cleaners that you appreciate their cleaning services and them as a cleaner.
Don't forget the survey!
We want to hear all about your wonderful experience.
We ask that you hire our team solely through this website.
Since our Clean Team pro-cleaners are commission-based, we ask that you not pay them in addition to the initial booking payment. Under the table payments could lead to you being removed from our customer list and them in financial breach of their partnership contract with Legacy Housekeeping.
If the state of your home requires additional services based condition or if you would like to request upgraded cleanings while a cleaner is at your home, please reach out and we will adjust the payment to your card on file.
Frequently asked questions
To find the best service, check out the checklist on 'What's Included' page for more information.
We offer a few different services and frequency options to get your home sparkling. To help with your specific needs, choose from Standard, Deep and Move In/Out. Each has a set of basic tasks the cleaner will cover. If you have anything extra in mind, we offer add-on services for an additional fee.
Please allow a 2 hour window for your Clean Team to arrive. We provide you with a 2 hour arrival window to accommodate the unpredictability that sometimes comes with bookings such as a previous booking taking longer than expected.
If your cleaner is running late, which does not happen often, we will notify you on their behalf. It’s our policy to put a smile on your face and that means keeping you in the loop and aware at all times.
Yes. A thorough background check is run on every cleaner when they partner with us.
Your are deciding to trust us your most precious possessions – your home, safety and peace of mind. We do not take that responsibility lightly.
We perform a rigorous vetting process for our cleaning partners to verify that they are free of criminal history, professional license, education discrepancies, poor credit history, damaged driving record, false employment history, references and a failed drug test.
If any of these red flags appear – we will not take them on as a cleaning partner.
Feel free! Much like other service-based jobs, tipping is appreciated but not a requirement. Everyone wants to be rewarded for a job well done and cleaners are no different.
A good rule of thumb is between 15-20% of the total cleaning service rate. Feel like you received an exceptional job or have asked them to complete an especially dirty project? A tip is a great way to show cleaners that you appreciate their cleaning services and them as a cleaner.
Don't forget the survey!
We want to hear all about your wonderful experience.
We ask that you hire our team solely through this website.
Since our Clean Team pro-cleaners are commission-based, we ask that you not pay them in addition to the initial booking payment. Under the table payments could lead to you being removed from our customer list and them in financial breach of their partnership contract with Legacy Housekeeping.
If the state of your home requires additional services based condition or if you would like to request upgraded cleanings while a cleaner is at your home, please reach out and we will adjust the payment to your card on file.
Have another question? Send us a message in the Chat or email us directly at hello@legacyhousekeeping.com